1. What is your return policy?

We accept returns within 60 days if items are unused and in original packaging. No restocking fees.

2. How do I start a return or exchange?

Email 📧 contact@austinhvactx.com with your order number and reason. We’ll send return/drop-off instructions.

3. Can I exchange a product?

Yes, exchanges are allowed within 60 days under the same conditions as returns.

4. How long do refunds take?

Up to 10 business days after we receive and inspect the return. You'll get a confirmation email.

5. What items aren’t returnable?

• Used/damaged items (not defective)
  
  
• Custom/special orders
  
  
• Returns after 60 days
  
  

6. What payment methods do you accept?

Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Affirm. All payments in USD.

7. Do you offer delivery outside Austin?

No. We only deliver and install within the Austin metro area. Orders outside Texas incur a $500 fee.

8. What’s your delivery process?

Delivery is done by our licensed techs—no third parties. Installations are completed in 5–10 business days (Mon To Fri).

9. What is your order processing time?

Orders placed before 11:00 PM CST are processed in 1–3 business days (Mon–Fri).

10. Need help?

Contact us at 📧 contact@austinhvactx.com