Terms of Service
Austin HVAC LLC
Last Updated: Jan 1, 2026
OVERVIEW
This website is operated by Austin HVAC LLC (“Austin HVAC,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Austin HVAC LLC.
Austin HVAC LLC offers this website, including all information, tools, and services available from this site (the “Service”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
If you do not agree to these Terms, you may not access or use the Service.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that:
- You are at least the age of majority in your state of residence, or
- You are the age of majority and have given consent for your minor dependents to use this site.
You may not use our products or services for any unlawful or unauthorized purpose. You must not transmit viruses, malware, or destructive code.
A breach of these Terms may result in immediate termination of your access to the Service.
AGE RESTRICTION
Our Services are intended for individuals who are at least 18 years of age. By using our Services, you represent and warrant that you are at least 18 years old. If you are under 18, you may not access or use our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or not current. The content is provided for general information purposes only and should not be relied upon as the sole basis for decisions.
We reserve the right to modify site content at any time without obligation to update.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICING
Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without liability.
SECTION 5 – PRODUCTS & SERVICES
Certain products or services may be available exclusively online and may have limited quantities.
Returns and exchanges are governed by our Refund Policy:
https://austinhvactx.com/pages/return-refund-policy
We do not guarantee that product descriptions, pricing, or other content are error-free.
Restocking & Freight Fees
Customers may be responsible for restocking, shipping, or freight charges associated with returns. These fees will be disclosed prior to processing.
SECTION 6 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion.
You agree to provide accurate and current billing and account information and to promptly update information as needed.
SECTION 7 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links. We do not control and are not responsible for third-party services or content.
Use of third-party services is at your own risk.
SECTION 8 – USER SUBMISSIONS
If you submit comments, suggestions, or materials, you grant us unrestricted rights to use, edit, publish, or distribute them.
You are responsible for ensuring your submissions do not violate any law or third-party rights.
SECTION 9 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy:
https://austinhvactx.com/pages/privacy-policy
SECTION 10 – PROHIBITED USES
You may not use this site:
- For unlawful purposes
- To violate intellectual property rights
- To harass or discriminate
- To transmit malicious code
- To collect personal information of others
- To spam, scrape, or interfere with site security
Violation may result in termination of access.
SECTION 11 – DISCLAIMER OF WARRANTIES
The Service and all products are provided “as is” and “as available” without warranties of any kind.
Austin HVAC LLC shall not be liable for direct, indirect, incidental, or consequential damages arising from use of the Service.
Where limitations of liability are restricted by law, liability shall be limited to the maximum extent permitted.
SECTION 12 – INDEMNIFICATION
You agree to indemnify and hold harmless Austin HVAC LLC and its affiliates from any claims arising from your violation of these Terms.
SECTION 13 – SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions remain in effect.
SECTION 14 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate access if you violate these Terms.
SECTION 15 – GOVERNING LAW
These Terms are governed by the laws of the United States and the State of Texas.
SECTION 16 – SMS COMMUNICATIONS
Austin HVAC LLC may send SMS messages to individuals who voluntarily opt in through website forms located at:
Message Types
Messages may include:
- Service appointment confirmations
- Installation scheduling notifications
- Order updates
- Delivery coordination
- Customer support responses
- Account notifications
- Marketing or promotional messages (only if separately opted in)
Consent to receive SMS messages is not a condition of purchase.
Message Frequency
Message frequency may vary. Message and data rates may apply.
Opt-Out Instructions
You can cancel the SMS service at any time by texting STOP to +1 737-214-2915.
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from Austin HVAC LLC.
To rejoin, you must opt in again through the original sign-up method.
Support
Reply HELP for assistance or contact us at:
Email: contact@austinhvactx.com
Phone: +1 737-214-2915
Privacy
For privacy-related questions, please review our Privacy Policy:
https://austinhvactx.com/pages/privacy-policy
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service or messaging infrastructure providers, is permitted under strict confidentiality agreements.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SECTION 17 – INSTALLATION & WARRANTY COMPLIANCE
To maintain manufacturer warranty validity, equipment must be installed by a licensed contractor.
Failure to use a licensed professional may void warranty coverage.
If registration is requested for extended OEM warranty coverage, installation documentation including contractor license number and installation date may be required.
SECTION 18 – CONTACT INFORMATION
Austin HVAC LLC
Email: contact@austinhvactx.com
Phone: +1 737-214-2915
