HOW IT WORKS

WARRANTY AND GUARANTEE

Austin HVAC Has You Covered

Every system we install through our trusted partner, AC Factory Services, comes with a 5-year workmanship guarantee—covering labor for any installation-related issues. We also handle the parts registration for you, extending the standard 5-year manufacturer warranty to a full 10 years on parts and compressor coverage. It’s our way of making sure you get reliable comfort and long-term protection without the hassle.

Affordable Coverage For Everyone

  • Parts Warranty

    Every HVAC system we install comes with a 5-Year Parts Limited Warranty for peace of mind on essential components. As part of our commitment to comprehensive coverage, we handle the registration process on your behalf, extending the parts and compressor warranty to a full 10 years. This ensures that your system remains protected from unexpected part failures for an entire decade.

  • Labor Guarantee

    We stand behind the quality of our installations. Every system includes a 5-Year Workmanship Guarantee provided by our trusted install partner, AC Factory Services. This guarantee covers any installation-related issues for five full years—giving you peace of mind that your system was installed properly and will perform as expected. If any problems arise due to workmanship, they’ll make it right at no extra cost to you.

  • Optional Warranty

    For those seeking extended protection, we offer an Optional 10-Year Labor Plan available for purchase. This plan provides coverage for labor costs on repairs for up to 10 years, allowing you to avoid out-of-pocket expenses and enjoy worry-free comfort throughout the life of your system.

Manufacturer’s Warranty

  • TRANE

    Warranty: 10-Year Parts When Registered

    Register your TRANE equipment within 60 days of installation.

    REGISTER 

  • LENNOX

    Warranty: 10-Year Parts When Registered

    Register your Lennox equipment within 60 days of installation.

    REGISTER 

  • RUNTRU

    Warranty: 10-Year Parts When Registered

    Register your RunTru by Trane equipment within 60 days of installation.

    REGISTER 

  • GOODMAN

    Warranty: 10-Year Parts When Registered

    Register your Goodman equipment within 60 days of installation.

    REGISTER 

Installation Agreement & Warranty Compliance

To maintain the validity and approval of the parts and manufacturer warranty, the equipment must be installed by a licensed contractor. If not properly installed by a licensed professional, the warranty may be void. In the event of a part failure, the manufacturer may require an invoice or work order from the installation and installing contractor to process the warranty claim.

By purchasing this system, the customer acknowledges and agrees that the installation will be performed by a licensed contractor. This ensures compliance with manufacturer requirements and helps protect the warranty coverage.

If you would like Austin HVAC to register the equipment to extend the OEM warranty to 10 years, we will require the installation invoice, including the licensed contractor's license number and installation date.

WARRANTY FAQ

What Does "Manufacturer Warranty" Mean?

The Manufacturer Warranty is limited to 5 years upon installation by a licensed contractor, if unregistered. If you would like Austin HVAC to register the equipment to extend the OEM warranty to 10 years, we will require the installation invoice, including the licensed contractor's license number and installation date. If a major component of your HVAC system fails within the warranty coverage period, the manufacturer will replace it at no cost to you, as long as the above steps have been taken.

Is Labor Covered?

Manufacturer warranties don’t cover labor—so we go a step further. Every system we install through our partner, AC Factory Services, includes a 5-year workmanship guarantee. That means if any installation-related issues arise within five years, they’ll make it right—no surprise costs. You also have the option to purchase a 10-year labor plan for extended protection, giving you even more peace of mind and long-term confidence in your system.

How Do I Register My Equipment?

It’s easy! Simply follow the link above for the equipment you purchased and complete the steps to register it. If we installed the unit for you, there's no need to worry—we automatically register all systems we install. Check your paperwork for confirmation.

Have questions or concerns?

We're here to help! Don't hesitate to reach out!

CONTACT US